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For specialty retailers, damage to a product鈥檚 premium status hurts.
For specialty retailers, damage to a product鈥檚 premium status hurts. (Photo: Tony Gutierrez/AP)

How Retailers Rose Against Walmart鈥檚 Online Gear Shop

Days after the big-box retailer announced its new Premium Outdoor Store, at least five brands have dropped from the site

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For specialty retailers, damage to a product鈥檚 premium status hurts.
(Photo: Tony Gutierrez/AP)

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A little more than a week after the launch of Walmart鈥檚听new Premium Outdoor Store鈥攁 collaboration with subsidiary Moosejaw, the specialty outdoor e-retailer鈥擝lack Diamond, Deuter, Katadyn, Leki, and Therm-a-Rest聽have pulled their gear off the site.

The saga began on Monday, August 27, when Walmart unveiled a new offering a collection of high-end outdoor gear聽curated by Moosejaw. Featuring聽products from brands like Black Diamond, Leatherman, Pelican, and Therm-a-Rest, the store marked a distinct shift away from Walmart鈥檚听mainstay of low-end, budget-friendly camping gear. The next day, Black Diamond issued a cease and desist order, directing聽the Arkansas-based company to remove the gearmaker鈥檚 logo and product photos. 鈥淲e did not see or approve the statement which Walmart released Monday, and have never sold to Walmart,鈥 Black Diamond president John Walbrecht said in , which went on to state that Black Diamond had no association with the Premium Outdoor Store.聽聽

Three days later, Deuter announced that it would be dropping out, after聽鈥渁n initial trial arrangement鈥 on the platform.聽鈥淲hile we appreciate the concept of what Moosejaw is trying to accomplish with this new initiative, we have decided this is not the right time to participate,鈥 Bill Hartrampf, president of聽Deuter USA, said in a press release. That same day, Therm-a-Rest contacted聽国产吃瓜黑料聽with news that it was also pulling its gear from Walmart鈥檚 new store. 鈥淲e remain nimble to change and pivot our course of business for our brand鈥檚 greatest success with fans, consumers, and trusted retail partners; hence our decision to move away from Walmart鈥檚 Outdoor Store,鈥 the company said in a statement.

Deuter and Katadyn聽both say that Moosejaw began mentioning the idea of a聽gear-oriented聽e-retail platform in conjunction with Walmart shortly after it was bought by the superstore in 2017, and that formal conversations began this summer at the Outdoor Retailer trade show.聽Hartrampf says that Moosejaw presented a slideshow, pitching the new store聽as a gated environment within the Walmart site, with all high-end brands listed together. 鈥淭he concept made sense,鈥 Hartrampf says. 鈥淲e would be exposing our brand in a premium shop to a new, diverse group of consumers.鈥澛燢atadyn聽president聽Shawn Hostetter聽also cites the trust built over many years of working with Moosejaw and the new platform鈥檚 broad reach as driving forces behind his decision to sign on. Leki echoed that sentiment in a press release.聽

What makes Walmart鈥檚 Premium Outdoor Store聽different from, say, Amazon is the聽promise of聽more聽oversight regarding third-party vendors allowed to sell their products on the platform. Driven to lowball聽one another to compete for the cheapest聽listing鈥攚hich sites like Amazon show first in search results鈥攕uch sellers have been known to violate the聽minimum advertised price (MAP)聽that brands set for their products. Amazon is notoriously lax about shutting down sellers that undercut a brand鈥檚 MAP. 鈥淚t鈥檚 a little like a game of whack-a-mole, with sellers popping up on third-party platforms and not adhering to our minimum advertised pricing policies,鈥 says Hostetter. Katadyn聽had worked with Moosejaw聽for years before Moosejaw was purchased by Walmart in 2017. Moosejaw had always upheld Katadyn鈥檚 MAP and promised to continue doing so in the new Walmart store. Hartrampf says he received similar assurances.

So聽what聽happened to make those gear companies drop out so quickly? According to Rich Hill, president of the , many that signed up did so under the impression that the聽Premium Outdoor Store聽would look and feel different from the rest of the Walmart site, and that didn鈥檛 turn out to be the case. But others鈥攊ncluding Deuter and Katadyn鈥攕ay聽they knew聽what they were getting into and backed out under pressure from specialty-retail partners.

Within hours of the聽launch, store owners began placing holds on orders with聽companies聽selling through Walmart.com. 鈥淲e knew there would be pushback from some retailers,鈥 says Hartrampf, 鈥渂ut it was much stronger than anticipated.鈥 Chief among their concerns was the image that the Walmart name imparts to the brands it carries, given its budget reputation. A high-end product listed on Walmart.com suddenly seems a little less premium. Specialty retailers鈥 credibility rests on the perception that they carry the finest products, so damage to a product鈥檚 premium status hurts. (Some respected outdoor brands, like Camp Chef,聽Coleman, and Sawyer, were sold through聽the Walmart site聽before the Premium Outdoor Store launched and are still available from specialty retailers like REI.)

鈥淚 wasn鈥檛 naive enough to think that all outdoor retailers would welcome the Premium Outdoor Store with open arms,鈥 Moosejaw聽CEO Eoin聽Commerford wrote in an 聽published Friday morning. 鈥淏ut I am surprised by the vehemence of the attacks by some of our industry鈥檚 leading retailers and the threats to drop brands that participated.鈥 Commerford聽says Moosejaw聽and Walmart鈥檚 main goal was to promote inclusivity by exposing 鈥渙utdoor brands, activities, and products to a massive audience of new and long-term outdoor enthusiasts, including the very groups that are underrepresented in our industry today.鈥 Walmart commented for聽国产吃瓜黑料鈥檚听earlier story, saying,聽鈥淭he decision to be part of this new experience will continue to be up to each brand, and our hope is that brands, and even other retailers, share our commitment to driving a truly inclusive outdoor industry,鈥澛燽ut it declined to comment for this story.

Ultimately, Hill sees the Premium Outdoor Store as an early move聽in a brewing war between Amazon and Walmart.聽鈥淚 believe that the primary beneficiary of this launch was the Walmart team responsible for crafting a strategy to combat Amazon,鈥澛爃e says. Whether or not Walmart is actually trying to draw away some of Jeff Bezos鈥檚 business鈥攁nd what the fallout from that might聽be for outdoor companies, retailers, and customers鈥攊t鈥檚 far too early to say. In the meantime, Hill says, 鈥淎ll retailers can do is walk away from brands that get drawn into a price war between the two largest retailers in the world.鈥

Lead Photo: Tony Gutierrez/AP

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