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At the Supermarket: Happy Black Stylish Guy with Shopping Basket Shopping for Organic Fruits and Vegetables in the Fresh Produce Section of the Store.
Grocery stores are expanding home-delivery and curbside-pickup options. (Photo: gorodenkoff/iStock)

Grocery Delivery Trades Community for Convenience

Big brands are investing more and more resources in delivery and curbside pickup. Convenient? Maybe. Good for us? Maybe not.

Published: 
At the Supermarket: Happy Black Stylish Guy with Shopping Basket Shopping for Organic Fruits and Vegetables in the Fresh Produce Section of the Store.
(Photo: gorodenkoff/iStock)

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鈥淪hop online and get free pickup!鈥澨齀t was two weeks before Christmas, I was overwhelmed, and in my inbox听was a tempting offer from my nearest Kroger.

Here was my magic ticket to a more productive Saturday, I thought, clicking with a ferocity normally reserved for cute cat videos.听

The offer I received is a small part of a larger trend, as grocery stores look to expand home-delivery and curbside-pickup options.听Walmart is trying to lead the way. It announced the from 1,400 stores in听fall 2019听and听began offering curbside booze pickup at 2,000 . Target and Amazon鈥攚hich owns听Whole Foods鈥攁re right on its speedy delivery heels, according to听听from investing site the Street.听

Which made me wonder: Is this the beginning of the end of regular shopping trips to the grocery store?听And does it matter?听

The modern supermarket, with its gleaming cheese counter and听vast array of fresh produce, is an integral part of cooking good, wholesome food. Maybe I鈥檓 biased, because I think about food constantly听and therefore, to me, the听grocery store is a place of possibility and wonder. Maybe it has something to do with living in a rural place, where my closest option is a Walmart鈥攁nd even that grocery store is in peril听.

There were a few problems with my online order. When I arrived, the store had subbed in a bunch of items for things it was out of. Some of them were not what I would have chosen. And each item came in its own plastic sack鈥攍iterally, one bag per thing. Finally, a computer glitch had added four quarts of half-and-half to my order. I like cream in my coffee, but that was three more quarts than I needed. Twenty minutes later, I was still trying to get my order sorted.

I鈥檓 sure the service will get better. However, I worry about what may happen in the process of investing heavily in getting online ordering right. Profit margins in this industry are anemic. It鈥檚 really a volume game, says , a chef, food writer, and the author of the 2017 book . He interviewed the proprietors of one small grocery chain in Cleveland听about its profit margins. The owners relayed that their business makes about 32 cents for every dollar of goods they sell. For grocery stores, this is on the high side, Ruhlman reports. Some large chains make just 25 cents on every dollar spent.

If your favorite store is hiring delivery drivers and extra staff to fill orders, it鈥檚听likely cutting from some other part of the听business. And if delivery turns out not to be the next big thing? Well, it鈥檚 possible some smaller retailers will go under in the process. With such slim margins, there鈥檚 just not a lot of room for spending in areas that don鈥檛 end up being profitable wins.听

Ruhlman, like me, worries about this. He remembers when his favorite neighborhood video store closed. Suddenly, he鈥檇 lost access to employees who gave him great film recommendations. A good market should do the same, with a butcher who can tell you how to roast a rack of lamb听and a fishmonger who can tell you why right now isn鈥檛 the time to be buying salmon. Sure, you can Google instructions for these things, but your online search isn鈥檛 stoked when you鈥檝e returned a week later to听report back on the gloriousness of your feast. Plus, the internet has no idea where your rack of lamb came from. And it doesn鈥檛 care.

Speaking of the internet, the Instacart model鈥攚here a user orders through the app and a driver picks it up and delivers it鈥攕eems like a less risky option for grocers. But the company has , with one analysis showing that half of its employees made less than minimum wage, which contributes to 听like social stratification.

Moreover, when you order听groceries via an app and have them delivered, you鈥檙e missing听out on the primary benefit of grocery stores: supermarkets are an integral ingredient in the听glorious, messy stew that is a community. They give us a place to learn about foods that are new to us. They teach us that wintertime tomatoes are never as good as the local ones offered in July. They have community bulletin boards and enable听neighborhood听Boy Scouts and Girl Scouts to learn about entrepreneurialism as they peddle their wares outside鈥攅ven though the store itself sells competing merchandise. They make us crawl out of bed when we鈥檙e听at our lowest but really need a pint of ice cream. And sometimes, when you鈥檙e听ringing up that pint of ice cream, a friend just happens to be in front of you ringing up a bottle of wine, and suddenly you鈥檝e got plans to self-soothe together.

In other words: grocery stores have all the things we need. More importantly, they have all the things we never knew we needed. And that has to be worth something.

Of course, if ever there were听an argument for click-and-deliver groceries, it鈥檚 families with young children. 鈥淚 absolutely avoid taking both my children to the grocery store, because when I do, it鈥檚 totally a shitshow,鈥澨齭ays Virginia Sole-Smith, author of , a book on America鈥檚 obsession with diet culture. For parents, not having to deal with a meltdown on aisle three is a godsend. And if it helps you get through parenting young kids, use it, she urges.

Supermarkets are an integral ingredient in the听glorious, messy stew that is a community.

But you may not want to avoid the grocery store forever. Children learn how to interact with food from their parents, says Sole-Smith. 鈥淎t some point, you鈥檙e going to have to teach your kid how to shop.鈥澨鼳lso, if you鈥檝e ever seen your toddler slam a fistful of a free sample into his mouth when he鈥檇 never touch the same thing at home, you know there鈥檚 something about the grocery store environment that emboldens even picky eaters. 鈥淚t isn鈥檛 as loaded with pressure as it is at home, like, please try this food that I lovingly made for you,鈥澨齭he explains.

One area where online shopping does seem like it could help is lowering food waste. Ugly fruit鈥攐r really even just slightly imperfect produce鈥攐ften gets passed over. The apples I got in my online order were definitely not as flawless as the ones I would have chosen myself. However, a听听published in the听Journal of Retailing and Consumer Services听found that online shopping might be worse for food waste. The authors posit that because the food is easier to procure, it has less value to the consumer, and so chucking it doesn鈥檛 cause as much heartache.

Plus, there鈥檚 no doubt that click-and-ship orders are much, much worse when it comes to plastic waste. Until someone devises a system like the old-timey milkman, where you can return your empty glass containers and have them refilled, delivery is a single-use nightmare. You can鈥檛 ask them to pack things in your reusable听bags, and you can鈥檛 opt for the bulk-bin almonds versus the plastic bag of almonds. And when there鈥檚 a choice of a plastic carton or a paper one, I鈥檒l almost always choose the product in paper鈥攖hough it鈥檚 hard to tell, when shopping online, exactly what cartons are made from.

Ruben Nazario, research director at the market research company PRS In Vivo, doesn鈥檛 think grocery stores are going anywhere. To him, online ordering is just an addition, not a replacement. He points to Hema, a Chinese mega mart, as the hybrid model that may soon be the go-to design in the U.S. At Hema, you can shop in store or online, with free 30-minute delivery available for the latter. Hema is part of the online retail giant Alibaba, so it does this really well, says Nazario. It also has restaurants and bars, so it serves as a community gathering place. (Which, of course, some places like Whole Foods offer already). But the main point is that it鈥檚 huge, it covers all the bases, and because it has a little of everything, it鈥檚 built to withstand the slim margins of Grocery Land.听

But sleek retail spaces鈥攁nd employees to staff them鈥攁re expensive. With profits being so slim, it鈥檚 easy to see how some brands might consider checking out on brick-and-mortar stores entirely. This seems especially likely in areas that haven鈥檛 traditionally been home to lucrative grocery markets, like low-income neighborhoods and rural towns.听

And so听I鈥檒l finish this piece with an appeal. It鈥檚great to spend more time outside. But if you like coming in at the end of the day to a luscious soup in your Crock-Pot听and a salad full of interesting vegetables, it鈥檚 worth spending some time inside your neighborhood supermarket.

Lead Photo: gorodenkoff/iStock

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