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Instead of taking up residence in Bellevue, REI is responding to the pandemic by putting its never used, nearly finished HQ up for sale for an undisclosed sum.
Instead of taking up residence in Bellevue, REI is responding to the pandemic by putting its never used, nearly finished HQ up for sale for an undisclosed sum. (Photo: NBBJ)

Why REI Is Selling Its Brand-New Headquarters

The retail giant is planning a remote future for main office employees

Published: 
Instead of taking up residence in Bellevue, REI is responding to the pandemic by putting its never used, nearly finished HQ up for sale for an undisclosed sum.
(Photo: NBBJ)

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Update: On September 14, for nearly $368 million dollars.

It was supposed to represent the future of the office: in 2018, REI broke ground on a corporate headquarters intended to embody its company culture. The eight-acre campus, in the Seattle suburb of Bellevue, was imagined as a playground of outdoor amenities, including a fire pit and a blueberry bog. Sleek garage-style doors would let air into the office, while courtyards blooming with native plants would serve as alfresco conference rooms. The Wall Street Journal 鈥渢he most outdoorsy HQ ever.鈥 Fast Company joked that REI was building 鈥.鈥 Move-in was slated for summer 2020.

But now the future of the office may be no office, and instead of taking up residence in Bellevue, REI is responding to the pandemic by putting its never used, nearly finished HQ for an undisclosed sum. 鈥淭he dramatic events of 2020 have challenged us to reexamine and rethink every aspect of our business and many of the assumptions of the past,鈥 CEO Eric Artz in a video call last Wednesday.

Coming as it does after months of cuts鈥擱EI roughly 300 corporate employees in April and 400 retail employees in July鈥攖he decision could be a sign that the company needs to raise cash to retain its remaining workforce. Or the sharp pivot could be an indication that REI, the first major outdoor retailer to follow in the footsteps of 听补苍诲听 by declaring remote work a central part of its future, is thinking a step ahead of its peers.

Most likely, there鈥檚 truth in both interpretations. In an interview with 国产吃瓜黑料, REI鈥檚 chief customer officer, Ben Steele, emphasized the strategic benefits of the decision while acknowledging the need to recoup the spring鈥檚 losses. 鈥淚t鈥檚 important to replenish the balance sheet so that we can be prepared for the storms ahead,鈥 he says.

REI that it would suffer a 30 percent drop in revenue compared to the previous year. Since then, most of its 162 stores have reopened, and people driven outdoors in search of safe fun have created what Steele calls聽鈥渦nprecedented demand鈥 for everything from boats to bikes to camping gear. Though a strong summer won鈥檛 fully make up for a spring of what outdoor-industry experts told 国产吃瓜黑料 were 鈥jaw dropping鈥 losses, REI has revised its financial predictions in a more optimistic direction. 鈥淲e went from asking questions about what we needed to do to stabilize聽to asking what decisions we can make to help us build our future,鈥 Steele says.

That future will benefit from an influx of capital whenever REI sells its headquarters, he聽says. Several buyers, including Facebook, are , according to聽the Seattle Times. REI hasn鈥檛 announced what it spent to build its offices and won鈥檛 comment on a possible sales price other than to say that the company expects 鈥渁 positive return on our four-year investment.鈥 It seems fair to ask whether the new age of remote work might be a less than ideal time to put a corporate campus on the market, but Steele says聽that REI 鈥渨ill look for and expect premium pricing.鈥 In the years to come, the company envisions allowing employees to 鈥渇lex鈥 between working remotely and commuting to one of three smaller satellite聽spaces in the Seattle area.

Some of the savings from downsizing will be directed toward meeting the new forms of demand that the pandemic has brought into play. 鈥淎s a lot of shopping and transactional behavior moved online, we鈥檝e seen places where we need to improve,鈥 Steele says. 鈥淩EI is known for its in-store expertise and experience, so we鈥檙e thinking about things like virtual outfitting to see: Can you have that experience online? Curbside pickup is not something that we see going away鈥攑eople like the convenience. There are ways we want to invest to make that better for customers聽and also for employees.鈥

It鈥檚 also impossible to say how far away the post-pandemic future remains鈥攁nother reason that REI may be making the right move by unloading an expensive asset. 鈥淭here are a lot of unknowns in the next year or two,鈥 points out Jessica Wahl, executive director of the Outdoor Recreation Roundtable trade association. Even if demand for outdoor gear is high, no one knows for sure how the pandemic will continue to depress spending power聽or disrupt the supply chains that retailers rely on for products. 鈥淐ompanies are making budget cuts that are not indicative of their health today but are setting them up for success if that health changes,鈥 Wahl says. 鈥淵ou have to plan for what it looks like if things get really bad.鈥

With remote work the only option for many businesses at this time, it鈥檚 not hard to imagine that other outdoor retailers may soon follow REI鈥檚 example. 鈥淩EI is a leader in our industry,鈥 says Lise聽Aangeenbrug, executive director of the Outdoor Industry Association. 鈥淎ny time they make a decision like this, it impacts everyone, including their vendors, who will think, Well, if REI did this, should I?鈥

REI鈥檚 plan is on trend with the future of office work that experts across many fields have begun to predict. In for the Harvard Business Review, a group of researchers at the architecture and design firm HLW argued that companies should seek ways to balance the benefits of remote work鈥攊ncreased flexibility, freedom from commuting鈥攚ith the fact that 鈥減eople will still need places where they can come together, connect, build relationships, and develop their careers.鈥 The authors propose that satellite offices represent an ideal compromise, both because their small size supports close collaboration聽and because, 鈥渇rom a resilience perspective,鈥 they provide more places where people can work through natural disasters, power outages, and other disruptions.

Ultimately, Steele argues that instituting flexible policies vis-脿-vis geography might fit REI鈥檚 culture better than any headquarters, even one created聽with a blueberry bog. 鈥淲e鈥檙e a national organization, and life outdoors looks different in, say, Atlanta than it does in Seattle聽than it does in Minneapolis or L.A.,鈥 he says. By necessity, the inventory in any given REI store reflects the natural landscape of the place where it鈥檚 located, but the company鈥檚 corporate employees have never been likewise dispersed. Steele points out: 鈥淭o have that model stretch into HQ is an interesting possibility.鈥

Lead Photo: NBBJ

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