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How much more are we willing to pay for bells and whistles?
How much more are we willing to pay for bells and whistles?

Why Your Gear Is So Expensive

And why we, as consumers, actually like it when companies like Nike hike their prices

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How much more are we willing to pay for bells and whistles?

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I鈥檓 a sucker for thumbholes. Those little empty spaces on the cuffs of hoodies and base layers that showed up maybe a dozen years ago鈥攖hose things make me swoon. And I鈥檓 not the only one. According to a recent Nike investor meeting, Nike鈥檚 customers are willing to pay a premium for clothing with seemingly benign features like thumbholes. During the past several years, has performed analyses that looks at the value customers attribute to specific features on technical clothing in hopes of getting more 鈥渟cientific鈥 about its pricing.

鈥淸We] had them tell us, what do you think this one鈥檚 worth versus this one? What details on the shorts make it worth more?鈥 explained Jeanne Jackson, president of product and merchandising at Nike, to investors during the meeting. 鈥淲e discovered in tops聽that if a top has a thumbhole in it, the consumer perceives it as a premium top. So we鈥檙e getting a little bit more scientific about what those features and benefits are that the consumer will perceive as worth more money.鈥澛

The scientific analysis is part of Nike鈥檚 shift from a 鈥渃ost plus鈥 pricing equation to a 鈥渃onsumer value鈥 pricing equation. Instead of just marking up every product by, say, 35 percent, the company looked聽deeper at specific features to figure out where there鈥檚 wiggle room to increase profit margin.聽

鈥淲hat will the market bear? What can the consumer stand in terms of price, and what do they see as added value?鈥 explains Matt Powell, a market analyst for the聽 who was at the Nike investor meeting when Jackson dished on the company鈥檚 new scientific pricing methods. 鈥淚f I add a bell or whistle? How much more will they pay?鈥

We reached out to Nike and a handful of large outdoor brands, all of which refused to comment about their pricing strategies or any internal consumer analysis.聽

鈥淚t鈥檚 a pretty sophisticated technique聽and probably something only the larger brands can afford to study,鈥 Powell says. 鈥淎lthough the smaller companies will copy that 鈥榓dd-on feature鈥 onto their garment, and then copy the price as well.鈥

And yes, gear is getting more expensive. According to Nike鈥檚 financial reports, the average cost of footwear in North America increases by 3 percent聽to 5 percent聽each year, while the average selling price for Nike鈥檚 footwear increased by 9 percent聽in the first quarter of 2015. 鈥淲e actually are not pricing literally with either inflation or input cost,鈥 explained Nike CFO Don Blair during that same investor meeting. 鈥淥ne of the changes that we made over the last five years or so is really focusing on the consumer as we set price. And really, it鈥檚 about the value equation that we鈥檙e trying to create with the consumer. And so when we bring innovation and brand strength and premium presentation at retail to the consumer, then you can move the consumer to premium prices.鈥澛

Now here鈥檚 the part where it gets weird: We like it when Nike raises prices. We actually want to pay more for our running聽hoodies聽and trail shoes. Sort of.

has spent a lot of time and energy in the past several years moving its customer base to 鈥減remium prices鈥 as well, developing a series of innovations that have increased the quality of its technical brands聽while helping customers justify the higher price tags. And those prices will likely continue to rise. 鈥淲e think there鈥檚 opportunity for us to increase our prices, especially in these differentiated products,鈥 said Columbia CEO Tim Boyle during a recent investor聽meeting. 鈥淲e think we have some disruptive technologies which we鈥檒l be launching in spring 2016, which will allow us to lever the brand鈥檚 current strength and raise our margins.鈥

Now here鈥檚 the part where it gets weird: we like it when Nike raises prices. We actually want to pay more for our running hoodies and trail shoes. Sort of.聽

While Nike increased the average cost of its footwear by 9 percent聽this year, its worldwide unit sales rose by 11 percent. Columbia reached a record $2.1 billion in sales in 2014, up 25 percent聽from the previous year, a success that the company attributes largely to its premium lines, according to a recent article in . 聽

There鈥檚 some fun psychology at play here, where the consumer attributes a higher price tag to a higher quality of product. Psychologist Robert Cialdini writes in his book聽聽about how people will use price as the determining factor when trying to judge the quality of a product. So if you鈥檙e looking for the best rain聽jacket on the market, and you鈥檙e comparing two jackets with similar technology, you鈥檒l pick the more expensive jacket. It鈥檚 a common phenomenon that Powell sees play out over and over. 鈥淭here鈥檚 a bias among consumers that higher-priced items are of higher quality, and right now, those premium products are absolutely driving the sports market. Consumers believe the more-expensive products are better.鈥澛

That鈥檚 not to say these more-expensive products aren鈥檛 worth the extra cash. When you consider the innovation that Columbia has put into its top-tier brands,聽it鈥檚 easier to swallow the $400 price tag for one of the company鈥檚 new OutDry rain jackets. Nike filed for 540 innovative patents in 2013 alone. The North Face introduced a new synthetic down technology in 2013 called . The technology was supposed to hit the market in 2012, but TNF athletes Conrad Anker, Jimmy Chin, and Renan Ozturk tested the jackets while trying to climb Meru聽and came back with all kinds of 鈥渃onstructive criticism.鈥 Thermoball wasn鈥檛 light enough and didn鈥檛 pack well enough. So TNF scrapped its original launch and spent a year redesigning the product. That kind of dedication to quality isn鈥檛 cheap.聽

鈥淚t鈥檚 tough to talk only about profit margins, because you don鈥檛 get the whole picture of what goes into that product or that feature,鈥 says Pamela Ajello, senior communications manager at The North Face. 鈥淭he cost of doing business, the cost of fair labor practices, the process of innovation, how a company gives back to the community鈥攖o only look at that profit margin for a specific product is too narrow of a picture.鈥

And while some companies might find a little extra profit in a relatively benign feature like thumbholes, that doesn鈥檛 mean they鈥檙e duping their consumers.聽

鈥淭hey鈥檙e not gouging the consumer at all when they use the 鈥榗onsumer value鈥 model,鈥 Powell says. 鈥淭hey鈥檙e increasing the price of a jacket from, say $120 to $130 because the market will bear it. The consumer is able to swallow a moderate amount of price increase. And if brands are going to keep innovating, they need to find margin wherever they can.鈥澛

In other words, paying a little more for a better synthetic down today聽allows a company to develop a better wicking material tomorrow. And in most cases, the top-of-the-line technology that you pay a premium for this year聽will trickle down into lower-priced garments next year. This year, Columbia鈥檚 new OutDry Extreme Diamond Shell has all kinds of proprietary bells and whistles and goes for $400. Next year, it might be a little cheaper. Either way, I鈥檓 totally willing to pay the price鈥攊f it has thumbholes.

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